get rid of all them call centers!!

This morning I made a phone call to United to book my flight from SF to Singapore. Here is how the conversation went:

Phone Rep: Good Morning, how may I help you?

Me: I would like to enquire about REDEEMING MY MILES for a ONE WAY flight from San Francisco to Singapore.

Phone Rep: Sure... where are you going?

(Mistake ONE: I already told you... San Francisco to SINGAPORE!!!!)

Me: Singapore

Phone Rep: What is your departure date?

Me: Sept 10.

Phone Rep: What is your return date?

Me: I don't have one... this is a ONE WAY flight.

(Mistake TWO)

Phone Rep: Yes, right. How will you be paying for this?

(HOLY SHIT... didn't I f**king say it all in my first sentence???)

Me: Miles

Phone Rep: Oh yes

Please move the call centers back here!!! This experiment has gone on long enough... it is NOT working. Yes, you pay these people 1/10 of what you would pay them domestically, but they take 4 times as long as you are getting your customers annoyed... is it worth it????

Having a great time...

Sorry we have been neglecting this blog. We (well, at least I) have been having a great time here and have had little time to blog.

Anyway, pictures of camping coming soon...

and pictures of the Duck whacking of the Huskies coming soon too....

till then, check out the next posting...